Updated 11th May 2020
Dear Celtic Trails Supporters,
We’d like to start by thanking everyone for their messages of positivity and support as we all try to navigate our way through this unprecedented and challenging time, both in our work and homelives.
Unfortunately, it is with deep regret, that we inform you of our recommendation to suspend all holidays commencing before and including the 30th June. Celtic Trails has always put the well-being of clients, partners and staff at the forefront of our decisions and, with recent developments, it is now clear that none of our destinations are in a position to operate safely; we appreciate that this may be disappointing news but it is our responsibility to join together with the rest of the world and do our part to overcome this crisis.
We will be in contact personally, and as soon as possible, with all clients who are due to walk with us during this period of postponement, in order to discuss options. We ask for your patience and understanding, as our team works hard to prioritise contact appropriately.
As you are aware, the growth and development of Covid-19 is an ever changing and developing situation, with advice from British Government and relevant bodies, updated on a daily and sometimes hourly, basis. With this is mind, Celtic Trails will be reviewing the situation regularly and informing our clients if policies change.
The travel sector is, and will continue to, face exceptional difficulties until this crisis passes. As a small family run business, with many small, locally-run partners, we are truly grateful for the ongoing encouragement and support we are receiving to help us all through this. We believe strongly in the restorative power of the outdoors and travel, but now is the time to work together and join the global push to limit our movements and defeat this pandemic. Once this period of difficulty passes, we look forward to continuing to support you in your walking endeavours and exploring our wonderful natural world.
We hope that you remain safe and in good health during this challenging time.
Ben Cunningham and the Celtic Trails Team
March 23rd: In accordance with the UK government’s instructions, our main office is now temporarily closed, and we are initialising home working for all team members. This may cause some temporary disruption, particularly to phone lines. Please bear with us; we will answer all communications as quickly as possible. Thank you for your patience.
The safety of all Celtic Trails clients and suppliers is paramount and we empathise that there may be concerns around travel at this time. To support, we have put together some Frequently Asked Questions regarding Coronavirus. This is our current standing, but we reserve the right to change it in line with circumstances, as they may develop.
Will my holiday go ahead or be impacted?
All Destinations: If your holiday is due to commence before and including 30th May 2020, we are advising postponement and we will be in touch personally, and as soon as possible, to discuss options.
As a UK registered tour operator, we act in line with the Foreign & Commonwealth Office (FCO). We closely follow their guidance along with others, including the World Health Organisation (WHO) and ABTA, and will respond appropriately to any advice given. Should guidance change and it be made clear that we cannot operate your holiday, we will contact you with as much notice as possible.
Depending on the location from which you are travelling to start your holiday with us, there may be some disruptions to your travel plans, as governments and organisations work to minimise the risk of the virus. We encourage you to stay in contact with your relevant airlines / transfer companies and allow extra time for travel.
What happens if Celtic Trails is unable to provide my holiday?
Should the FCO guidance dictate that we are unable to operate your holiday, we will endeavor to find a suitable alternative or provide credit towards a holiday taken before the end of 2021 (provided that all payments are up to date).
Should this happen, we will provide you with as much notice as possible, but the exact amount of time may be dictated by the current situation.
What if I am unsure about travelling: Can I claim on my Travel Insurance?
This is dependent on the terms of the policy you have taken out and your reason for cancelling. We would advise contacting your Travel Insurance provider to ascertain if a claim would be feasible.
If you do choose to cancel your holiday, then you would be entitled to recompense, as per our Booking Conditions.
The Association of British Insurers has released further information regarding insurance here https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
Can I delay paying my balance?
We require balance payments at least 8 weeks before departure to allow us to pay parties involved in your holiday. Should we be unable to operate your holiday after this, we will endeavour to find an alternative holiday or provide credit. Celtic Trails Ltd. is fully insured for insolvency, inline with PTR regulations. If we do not receive full balance payments in accordance with our terms, we reserve the right to cancel your holiday and our cancellation charges, as set out in our Booking Conditions, may apply.
For further information, we advise the following resources:
Citizens of countries outside of the UK should also seek advice from their own relevant agencies.
For any further questions, please contact us here, and we will be happy to help you as best we can.