We appreciate that since Covid-19, you may have more questions about booking a holiday. We want you to feel confident when booking a Celtic Trails holiday, so to support with any concerns or queries you may have, we have put together the following:
- Book With Confidence pledge: we have adapted our Booking Terms to ensure you have reassuring flexibility when booking your trip.
- Frequently Asked Questions: we have compiled answers to the most common questions about walking with us since Covid-19, but if you have any further questions, please do get in contact with us.
- Client Feedback Since Covid-19: we have put together a selection of feedback and experiences from clients who walked with us since Covid-19, to provide you with on-the-ground perspectives.
We hope that you remain safe and in good health and if you have any further questions, please don’t hesitate to get in touch with us.
Book With Confidence
To show continued flexibility during uncertain times, we have extended our Book with Confidence pledge to clients booking for 2023 departures. If you have any questions regarding the below, please don’t hesitate to contact us.
If We Can’t Fulfil the Itinerary Booked
If, due to Government restrictions, we are not able to fulfil the itinerary you have booked through us, we will explore the following options to best meet your needs:
- Agree a suitable, agreeable, feasible alternative e.g. different path
- Free change of date for the same year
- Credit note for full value of monies paid valid until end of 2024, allowing you time to choose your new dates unpressured
- Full refund for parts of package we have been unable to deliver
If You Can’t Arrive Due to Covid Travel Restrictions
If, due to global travel restrictions, travel is not permitted from your place of residence to the holiday destination, but Celtic Trails are able to operate the itinerary, we can offer the below:
- Date change for the same year
- Minimum 6 weeks’ notice required
- £50 change fee (per person)
- Credit note to the value of the monies paid for use before the end of 2024, minus any non-refundable costs incurred.
- Minimum 6 weeks’ notice required
- £50 change fee (per person)
- Cancellation in line with our standard Booking Terms.
- Please note that these terms are an extension of our standard Booking Terms. Any agreements made are discretionary and these terms are subject to change, based on the circumstances of the time.
- Please note that it is your responsibility to inform us of any restrictions preventing you from travelling (e.g. local lockdown in your area of residence).
Frequently Asked Questions (Covid-19)
This is our current standing, but we reserve the right to change our approach, in line with circumstances changing.
Which holidays are we currently booking?
If you still have concerns about undertaking a long-distance walking, you may wish to consider one of our single-centre breaks.
As a UK registered tour operator, we act in line with the Foreign & Commonwealth Office (FCO). We closely follow their guidance closely, along with the recommendations of others, including the World Health Organisation (WHO) and ABTA, responding appropriately to any advice given.
How about travelling Overseas?
For entry requirements into the nations in which we operate:
For holidaying overseas from UK nations:
Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-travel-advice
How has the Walking Holiday experience been affected since Covid-19?
We have put together a selection of client feedback from those who walked with us since Covid-19 to provide on-the-ground perspectives, which can be found here.
Should I test before travelling?
We would certainly advise taking a Covid-19 test before travelling for all clients but it is also a requirement if travelling from certain countries (see entry requirement links above).
You can find details about how to order UK tests here – https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
What if I am unsure about travelling: Can I claim on my Travel Insurance?
This is dependent on the terms of the policy you have taken out and your reason for cancelling. We would advise contacting your Travel Insurance provider to ascertain if a claim would be feasible.
Please see our Book with Confidence section for alternatives to Travel Insurance: We are endeavouring to be as flexible as we can to support you at this time.
The Association of British Insurers has released further information regarding insurance here: https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-hub/
For further information, we advise the following resources:
Citizens of countries outside of the UK should also seek advice from their own relevant agencies.
For any further questions, please contact us here, and we will be happy to help you as best we can.
“Celtic Trails were well organised with good accommodation. After Covid, we thought a staycation was a good idea this year. We would recommend Celtic Trails to a friend.”
Stephen, Yorkshire, Offa’s Dyke, July 2022
“We had originally planned this trip for May 2020 … then Covid! We very much appreciate the credit provided by Celtic Trails and understand that the planning was actually done twice, so recognise the efforts of Penny to make this holiday happen for us. Thank you!”
Kristin C, Jacksonville, FL, USA, Hadrian’s Wall, June 2022
“Celtic Trails were very good; well organised, flexible service and good standard of accommodation. Thanks, Penny – we had a great time. And thank you for rolling over our holiday from pre-Covid times without penalty – much appreciated.”
Anon, Cleveland Way, May 2022
“This holiday has been a welcome breath of fresh air after the last year of lockdown. The whole trip felt very good for the soul. It was a great holiday – thank you for all your assistance and for re-organising our up which had been due to take place in 2020.”
Beth, Offa’s Dyke Path, July 2021
“We liked the idea of being able to park our car and stay in one accommodation to get used to being out and about again.”
Angela D, Tintern Short Break, June 2021
“After Covid, this walk has been a huge lift. Having Celtic Trails manage the lockdown easing issues took the booking worries away.”
Alastair from Derbyshire, Offa’s Dyke, May 2021
“Celtic Trails has been helpful in trying to help as far as they could in these difficult and unpredictable times. I’ve only ever walked with CT.”
Judit from Switzerland, South West Coast Path, May 2021
“This walk had a very positive effect on our wellbeing, coming out of lockdown.”
Anon, Offa’s Dyke, May 2021
“A very pleasant experience after the turmoil of the last year.”
Anon, Gower Coast Path, June 2021
“Penny was very accommodating when I wanted to adjust my holiday dates and when Covid restrictions necessitated further readjustments.”
Michelle, Glyndwr’s Way, June 2021
“Celtic Trails were easy and efficient. It was good to get away after the pandemic.”
Martin & Sarah Healey, Cleveland Way, June 2021
“A much-needed break at this current time. A circular walk with parking was VERY convenient. The scenery / walking was terrific. The history and added bonus.”
Anon, Borders Abbeys Way, June 2021
“Thanks for advice on pre-booking meals in advance. Other holidaymakers did have trouble finding food outlets.”
A. Chambers from Bristol, Peddars Way & Norfolk Coast Path, June 2021
“After 18 months of Covid issues, seeing a new part of the country and putting one foot in front of the other was an absolute tonic.”
Joy, Godmanchester, Northumberland Coast & Castles, September 2021
“The escape from home after being “locked down” for 18 months has been very positive to our mental well-being.”
BB, Northumberland Coast & Castles, August 2021
“Walking is always good for the body and soul, especially in these troublesome times.”
Mary – Huntingdon, Northumberland Coast & Castles, September 2021
“This holiday improved our well-being and health after the difficult past 18 months. Thank you for all your help in moving our booking from last year. We felt totally safe in all our accommodations.”
Anon, South West Coast Path, September 2021
“It was good to have such an enjoyable week after lockdown.”
Chris – Swansea, Wye Valley Walk, September 2021
“After the restrictions of Covid, it was good to be out in the fresh air again! Wonderful!”
Anon, South West & Severn Estuary, September 2021
“We chose Celtic Trails because of their Covid cancellation terms.”
Frances and Phill – Leamington Spa, Offa’s Dyke Path, September 2021
“So good to be away from home, which is also now the office, and out in the fresh air. Without the knowledge that if I’d encountered any difficulty (I didn’t), help would have been just a phone call away, I doubt I would have had the confidence to do this kind of walking by myself.”
Anon, Tintern Short Break, October 2021
“After an unusual year due to Covid 19, it was great to get away and do something normal! A real morale booster!”
Susan – Hampshire, St. Oswald’s Way, October 2021
To view more client reviews, please visit individual walk pages.