Updated 23rd February 2021
Dear Celtic Trails Supporters,
We would like to start by thanking everyone for their messages of positivity and hope during these unprecedented times. 2020 certainly wasn’t the year or walking season that any of us were expecting.
As has always been the case, the safety of all Celtic Trails clients and suppliers is paramount. To support with any concerns or queries you may have, we have put together the following:
- Frequently Asked Questions: we have compiled answers to the most common questions about walking with us in 2021, but if you have any further questions, please do get in contact with us.
- Book With Confidence promise: we have adapted our Booking Terms to ensure you have reassuring flexibitliy when booking your trip.
- 2020 Client Feedback: we have put together a selection of feedback and experiences from clients who walked with us during 2020, to provide you a better idea of what our holidays are currently like.
We hope that you remain safe and in good health and if you have any further questions, please don’t hesitate to get in touch with us.
Frequently Asked Questions (Covid-19)
This is our current standing, but we reserve the right to change our approach, in line with circumstances, as they may develop.
Which holidays are we currently booking?
We are currently taking 2021 bookings on all of the holidays within our range.
For England, Hotels and B&Bs will be allowed to reopen from May 17th, based on the current Government road map (22/2/21). If you have a holiday starting with with us before this date, we will be in contact with you shortly, as we prioritise departures in date order.
For Scotland and Wales, we are awaiting respective Governments to announce specific dates but we are hopeful both hospitality sectors will open as close to the beginning of the walking season as is safe to do.
Should lockdowns continue into the season, then clients can take advantage of reassuring flexibility with our ‘Book with Confidence‘ promise.
For our European holidays, seasons are dependant upon location. International travel for UK residents is not currently permitted for holiday purposes, by the UK government. We are hopeful that our European holidays will resume in the spring.
Please note: the UK is seeing a marked increase in staycations, with accommodation availability being booked up earlier than usual. We advise securing your dates early, to avoid disappointment.
As a UK registered tour operator, we act in line with the Foreign & Commonwealth Office (FCO). We closely follow their guidance closely, along with the recommendations of others, including the World Health Organisation (WHO) and ABTA, responding appropriately to any advice given.
How about travelling from Overseas?
From Januaray 18th, the UK government is asking for negative COVID-19 test result taken up to 3 days before departure, failure to do so may result in being declined entry and a fine:
For entering specific nations, please see the following
How has the Walking Holiday experience been affected since Covid-19?
We have put together a selection of client feedback from those who walked with us during 2020 to provide an idea of what their experiences of holidaying during this period is like, which can be found here.
What if I am unsure about travelling: Can I claim on my Travel Insurance?
This is dependent on the terms of the policy you have taken out and your reason for cancelling. We would advise contacting your Travel Insurance provider to ascertain if a claim would be feasible.
Please see our Book with Confidence page for alternatives to Travel Insurance: We are endeavouring to be as flexible as we can to support you at this time.
The Association of British Insurers has released further information regarding insurance here https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
For further information, we advise the following resources:
Citizens of countries outside of the UK should also seek advice from their own relevant agencies.
For any further questions, please contact us here, and we will be happy to help you as best we can.
Please note: In accordance with the UK government’s guidelines, our team continues to work from home. Our response times may be a little longer than we would ordinarily like, but please be assured we will answer all communications as quickly as possible. Thank you for your patience.