Updated 7th August 2020
Dear Celtic Trails Supporters,
We would like to start by thanking everyone for their messages of positivity and support as we all navigate our way through these unprecedented times, both in our work and homelives.
The safety of all Celtic Trails clients and suppliers is paramount and we empathise that there may be concerns around travel at this time. To support, we have put together some Frequently Asked Questions about walking with us but if you have any further questions, please do get in contact with us.
We hope that you remain safe and in good health.
This is our current standing but we reserve the right to change it in line with circumstances, as they may develop.
Which holidays are we currently running?
We are offering the vast majority of our holiday range, with the exception of the below destinations due to either FCO advice or availability issues:
– Walks in Portugal
– Walks in Spain
– South Downs Way
As a UK registered tour operator, we act in line with the Foreign & Commonwealth Office (FCO). We closely follow their guidance closely, along with the recommendations of others, including the World Health Organisation (WHO) and ABTA, responding appropriately to any advice given.
How about travelling from Overseas?
Depending on the location from which you are travelling to start your holiday with us, there may be some disruptions to your travel plans, as governments and organisations work to minimise the risk of the virus.
In the UK, the government is requiring a 14 day quarantine period on entry from certain countries – a full list can be found here: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors
We encourage you to stay in contact with your relevant airlines / transfer companies and allow extra time for travel.
What happens if Celtic Trails is unable to provide my holiday?
Should the FCO guidance advise that we are unable to operate your holiday, then we will be in touch to discuss your individual options which could include: endeavouring to find a suitable alternative, provide credit towards a holiday taken before the end of 2021 (provided that all payments are up to date).
Should this happen, we will provide you with as much notice as possible, but the exact amount of time may be dictated by the current situation.
What if I am unsure about travelling: Can I claim on my Travel Insurance?
This is dependent on the terms of the policy you have taken out and your reason for cancelling. We would advise contacting your Travel Insurance provider to ascertain if a claim would be feasible.
If you do choose to cancel your holiday, then you would be entitled to recompense, as per our Booking Conditions.
The Association of British Insurers has released further information regarding insurance here https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
For further information, we advise the following resources:
Citizens of countries outside of the UK should also seek advice from their own relevant agencies.
For any further questions, please contact us here, and we will be happy to help you as best we can.
Please note: In accordance with the UK government’s guidelines, our team continues to work from home. Our response times may be a little longer than we would ordinarily like, but please be assured we will answer all communications as quickly as possible. Thank you for your patience.