Updated 1st November 2020
Dear Celtic Trails Supporters,
We would like to start by thanking everyone for their messages of positivity and support during these unprecedented times. 2020 certainly wasn’t the walking season that any of us were expecting.
As has always been the case, the safety of all Celtic Trails clients and suppliers is paramount. To support with any concerns or queries you may have, we have put together some Frequently Asked Questions about walking with us but if you have any further questions, please do get in contact with us.
We have also put together a selection of client feedback and experiences from those who walked with us during 2020 to give you a better idea of what holidays with us are currently like, which can be found here
We hope that you remain safe and in good health.
This is our current standing but we reserve the right to change it in line with circumstances, as they may develop.
Which holidays are we currently booking?
We are currently taking 2021 bookings on all of the holidays within our range.
As a UK registered tour operator, we act in line with the Foreign & Commonwealth Office (FCO). We closely follow their guidance closely, along with the recommendations of others, including the World Health Organisation (WHO) and ABTA, responding appropriately to any advice given.
How about travelling from Overseas?
In the UK, the government is currently requiring a 14 day quarantine period on entry from certain countries – a full list can be found here: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors
What happens if Celtic Trails is unable to provide my holiday?
Should the FCO guidance advise that we are unable to operate your holiday, then we will be in touch to discuss your individual options which could include: endeavouring to find a suitable alternative, issuing credit towards a future holiday.
Should this happen, we will always provide you with as much notice as possible, but the exact amount of time may be dictated by the current situation.
What if I am unsure about travelling: Can I claim on my Travel Insurance?
This is dependent on the terms of the policy you have taken out and your reason for cancelling. We would advise contacting your Travel Insurance provider to ascertain if a claim would be feasible.
If you do choose to cancel your holiday, then you would be entitled to recompense, as per our Booking Conditions.
The Association of British Insurers has released further information regarding insurance here https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
How has the Walking Holiday experience been affected since Covid-19?
We have put together a selection of client feedback from those who walked with us during 2020 to provide an idea of what their experiences of holidaying during this period is like, which can be found here.
For further information, we advise the following resources:
Citizens of countries outside of the UK should also seek advice from their own relevant agencies.
For any further questions, please contact us here, and we will be happy to help you as best we can.
Please note: In accordance with the UK government’s guidelines, our team continues to work from home. Our response times may be a little longer than we would ordinarily like, but please be assured we will answer all communications as quickly as possible. Thank you for your patience.